After receiving the item, you can return it to us within 30 days. Return shipping costs will be borne by the customer. If you choose to use our agreed collection service, a charge of €5 will be applied, which will be deducted from the refund amount.
Follow these instructions:
Access your account HERE
Select the item you wish to return and state the reason for your return.
*Important* The item must be properly packaged and protected. The box and accessories included at the time of purchase are part of the item received. Use an envelope or a box.
Print the InPost shipping label to send your return from a locker to us.
Ship the parcel to your nearest InPost drop-off point.
Print the InPost shipping label to send your return from a locker to us.
Please pack your item, preferably using the original packaging.
Hand over the parcel to the shipping company and track the status of your return via email.
Once we receive the item, we will process the refund. If the returned items are found to have been used, damaged, or have packaging different from the original (such as shoe boxes or packaging for accessories like wallets and watches), we will not be able to issue a refund.
The shipping costs for returns will be borne by the customer. If you choose to use our agreed-upon pickup service, a cost of €5 will be charged, which will be deducted from the refund amount.
Once you receive your order, you have 30 days to return the items
After the return is handed over to the courier, it may take up to 14 days for the refund to be credited.
For payments made with PayPal or credit card, the credit usually occurs within 5 business days of authorization.
As soon as your return is received and processed, you will receive a confirmation email. If the order has already been paid for, the amount will be refunded to the payment method used.
Yes, you can exchange your item for free if the size is incorrect.
First, contact us via the CONTACT US page. We can only change the size if the item is available.
The procedure for size exchange is identical to that for returns.
Contact us to notify us
You can also opt for a refund in the form of a Credit Coupon, which will be available instantly. This Coupon can be used for a new purchase on calzaturelupis.it. We will handle the return shipment, and once received, we will issue a Coupon, for the value of the returned order. This Coupon can be used to purchase any product on our website and at our RETAIL STORES.
Important to Remember
The Coupon is not convertible to cash and cannot be combined with other discount vouchers.
Some areas are not covered by the InPost service. If there are no InPost drop-off points near you, please contact us and we will find a solution together.
If the returned items are found to have been used, damaged, or have packaging different from the original (such as the shoe box or packaging for accessories like wallets and watches), we will not be able to issue a refund.
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Lupis Srl - VAT no. 01561550128
